Conduct a post-rebrand survey to gauge customer perception
Running a post-rebrand survey helps you understand how your customers feel about your recent changes. It’s easy to set up and offers invaluable feedback, though you might miss responses from less engaged users.
Tools
| Name | Description | Pricing | Ease of Use |
|---|---|---|---|
| Attest | Attest is a sophisticated market research tool designed to empower ma… |
Paid Only
|
Moderate
|
| Delighted | Delighted is a leading customer feedback and experience management to… |
Paid Only
from $224.00/mo
|
Moderate
|
| GetFeedback | GetFeedback is a sophisticated customer feedback platform designed fo… |
Paid Only
|
Moderate
|
| Qualtrics | Qualtrics is a leading experience management platform designed to emp… |
Paid Only
|
Moderate
|
| QuestionPro | QuestionPro is a versatile marketing tool designed to enhance custome… |
Paid Only
|
Moderate
|
Objectives
| Name | Description |
|---|---|
| Brand Awareness | Brand awareness is the marketing objective of increasing a brand's vi… |
| Customer Satisfaction | Customer Satisfaction as a marketing objective focuses on understandi… |
| Enhance Brand Reputation | Enhancing brand reputation involves cultivating a favorable perceptio… |
| Trust and Loyalty | Trust and loyalty are crucial marketing objectives that underpin long… |
Demographics
| Name | Description |
|---|---|
| Entrepreneurs | Entrepreneurs are typically characterized by their innovation, risk-t… |
| Gen X | |
| Gen Z | Generation Z, born between 1997 and 2012, is a cohort characterized b… |
| High-Income Earners | High-Income Earners are characterized by their significant financial … |
| Millennials | Millennials, or Generation Y, are individuals born between 1981 and 1… |
Promotes
Sectors
| Name | Description |
|---|---|
| Non-Profit | The Non-Profit sector encompasses organizations focused on addressing… |
| Professional Services | The Professional Services sector encompasses a diverse range of indus… |
| Real Estate | The Real Estate sector encompasses activities related to the developm… |
| Retail | The Retail sector is a dynamic industry focused on the sale of goods … |
Strategy
| Name | Description |
|---|---|
| Brand Marketing Strategies | Building a brand's identity involves creating a unique image that con… |
| Customer Retention Strategies | Keeping customers loyal involves personalized communication, rewards,… |
| Data-Driven Marketing Strategies | Using data to guide marketing decisions helps target the right audien… |
Sub-strategy
| Name | Description |
|---|---|
| Rebranding Strategy | Revamping your brand's image and messaging, a rebranding strategy hel… |
| Reputation Management Strategy | Monitoring and influencing how your brand is perceived online and off… |
| Customer Feedback Strategy | Gathering and analyzing customer feedback to improve products, servic… |
| Customer Insights Strategy | Understanding customer behavior and preferences to tailor your market… |
Technologies
| Name | Description |
|---|---|
| Email Marketing & CRM |
Channel
| Name | Description |
|---|---|
| Email marketing is a versatile tool for reaching both businesses and … |
Sub-channel
| Name | Description |
|---|---|
| Newsletters | Newsletters are an effective way to keep your audience informed and e… |
| Promotional Emails | Promotional emails are a direct way to reach customers with targeted … |
| Transactional Emails | Transactional emails are a reliable way to engage with customers thro… |
Quick Facts
Channel
Advertising Type
Social
Difficulty Level
Intermediate
Estimated Cost
Medium
Time to Impact
Short (Weeks)
Tags
B2B
B2C
Pros
- Direct feedback: You’ll receive honest opinions straight from your customers.
- Identify issues: Discover any problems or misunderstandings with the new branding.
- Measure success: Gauge how effective the rebrand is in meeting your goals.
- Customer engagement: Shows customers you care about their opinions.
- Tailored questions: Customize surveys to get specific insights.
- Low cost: Minimal expense compared to other marketing tactics.
- Data-driven decisions: Use feedback to guide future strategies.
Cons
- Response rates: Getting enough responses can be a challenge.
- Bias: Feedback may be skewed towards those with strong opinions.
- Limited depth: Surveys may not capture the full extent of customer sentiment.
- Technical issues: There could be problems with survey delivery or data collection.
- Time-consuming: Creating, distributing, and analyzing surveys takes time.
- Misinterpretation: Respondents might misunderstand questions, leading to inaccurate feedback.
- Engagement drop: Less engaged customers might ignore the survey altogether.