Measure impact through customer feedback and sales data
Community
Customer feedback and sales data let you see what’s working and what isn’t. It’s a great way to find out what customers love or don’t love without guessing. On the downside, getting and analyzing data takes time and effort.
Tools
| Name | Description | Pricing | Ease of Use |
|---|---|---|---|
| Birdeye | Birdeye is a comprehensive customer experience platform designed to e… |
Paid Only
|
Moderate
|
| CustomerGauge | CustomerGauge is a robust experience management platform designed to … |
Paid Only
|
Moderate
|
| Delighted | Delighted is a leading customer feedback and experience management to… |
Paid Only
from $224.00/mo
|
Moderate
|
| Gainsight | Gainsight is a premier customer success platform designed to enhance … |
Paid Only
|
Moderate
|
| Gainsight PX | Gainsight PX is a premier product experience platform designed to emp… |
Paid Only
|
Moderate
|
Objectives
| Name | Description |
|---|---|
| Customer Satisfaction | Customer Satisfaction as a marketing objective focuses on understandi… |
| Enhance Brand Reputation | Enhancing brand reputation involves cultivating a favorable perceptio… |
| Retention | Retention in marketing focuses on keeping existing customers engaged … |
| Sales | The marketing objective 'Sales' focuses on increasing revenue through… |
| Trust and Loyalty | Trust and loyalty are crucial marketing objectives that underpin long… |
Demographics
| Name | Description |
|---|---|
| Entrepreneurs | Entrepreneurs are typically characterized by their innovation, risk-t… |
| Gen X | |
| Gen Z | Generation Z, born between 1997 and 2012, is a cohort characterized b… |
| High-Income Earners | High-Income Earners are characterized by their significant financial … |
| Middle-Income Earners | Middle-Income Earners represent a crucial segment of the consumer mar… |
Promotes
| Name | Description |
|---|---|
| Brand | Brand represents the unique identity of a business, encompassing its … |
| Event | The 'Event' is a strategic platform that enables marketers to connect… |
| Physical Product | The Physical Product represents a tangible good that marketers have t… |
| SaaS | Software as a Service (SaaS) is a cloud-based service where instead o… |
| Service | The 'Service' is an innovative solution tailored to address current c… |
Sectors
| Name | Description |
|---|---|
| Healthcare | The Healthcare sector is a critical pillar of the global economy, enc… |
| Hospitality and Leisure | The Hospitality and Leisure sector encompasses hotels, restaurants, t… |
| Information Technology | The Information Technology (IT) sector is integral to the global econ… |
| Insurance | The Insurance sector is a critical part of the financial services ind… |
| Legal Services | The Legal Services sector encompasses a wide array of services includ… |
Strategy
| Name | Description |
|---|---|
| Customer Acquisition Strategies | Attracting new customers involves various tactics like ads, social me… |
| Customer Retention Strategies | Keeping customers loyal involves personalized communication, rewards,… |
| Data-Driven Marketing Strategies | Using data to guide marketing decisions helps target the right audien… |
| Digital Marketing Strategies | Using online channels to reach customers can boost your visibility an… |
| Sales Strategies | Boosting sales involves understanding customer needs, effective commu… |
Sub-strategy
| Name | Description |
|---|---|
| Customer Feedback Strategy | Gathering and analyzing customer feedback to improve products, servic… |
| Customer Loyalty Strategy | Encouraging repeat business through rewards, excellent service, and p… |
| Big Data Analytics Strategy | Using large amounts of data to understand customer behavior and impro… |
| Customer Insights Strategy | Understanding customer behavior and preferences to tailor your market… |
| Data Analytics Strategy | Leveraging data to make informed business decisions, improve performa… |
Technologies
| Name | Description |
|---|---|
| Analytics & Data Tracking |
Channel
| Name | Description |
|---|---|
| Community | Connecting with audiences through communities builds trust, loyalty, … |
Sub-channel
| Name | Description |
|---|---|
| Community Relations | Community Relations is all about building strong relationships with t… |
| Blogs | Blogs are a versatile way to connect with your audience by sharing va… |
| Podcasts | Podcasts have become a popular way to reach niche audiences with enga… |
| Webinars | Webinars are online seminars that offer a cost-effective way to reach… |
| YouTube | YouTube is an online platform where you can upload and view videos on… |
Quick Facts
Channel
Community
Advertising Type
Social
Difficulty Level
Intermediate
Estimated Cost
Medium
Time to Impact
Short (Weeks)
Tags
B2B
B2C
Pros
- Insightful: Provides companies with valuable insights directly from the customers themselves, helping to identify what works and what doesn’t.
- Customer-Centric: Helps to improve the overall customer experience by aligning services and products to customer needs and preferences.
- Informs Strategy: Assists in better decision-making by offering concrete data to back up strategies and plans.
- Boosts Retention: Can enhance customer retention by showing customers that their opinions matter and are being acted upon.
- Identifies Trends: Helps to spot trends and customer behavior patterns that may not have been apparent otherwise.
- Personalization: Supports the customization of marketing efforts, making them more effective and tailored to individual preferences.
- Competitive Edge: Gives a competitive advantage by enabling a business to fine tune its offerings based on real data.
Cons
- Time-Consuming: Collecting, processing, and analyzing feedback and sales data requires substantial time and effort.
- Resource-Intensive: May require dedicated resources or even third-party services to handle efficiently.
- Subjectivity Risk: Customer feedback can be subjective, leading to potential biases in the analysis.
- Cost Implications: Involves potential costs, especially if using advanced tools or seeking external expertise.
- Data Overwhelm: The sheer volume of data can be overwhelming and difficult to manage without proper systems.
- Implementation Challenges: Acting on feedback can be challenging and may require significant changes in operations or offerings.
- Privacy Concerns: Needs careful handling to ensure customer data privacy and compliance with regulations.