Monitor customer feedback and sentiment post-launch to adjust strategies
Social Media
Listening to what your customers say and feel after a product launch helps you tweak your strategies for better results. It’s great for understanding their needs, though it can be time-consuming without immediate solutions.
Tools
| Name | Description | Pricing | Ease of Use |
|---|---|---|---|
| Sprinklr | Sprinklr is a unified customer experience management platform designe… |
Paid Only
|
Moderate
|
| Sprout Social | Sprout Social is a comprehensive social media management platform des… |
Paid Only
from $249.00/mo
|
Moderate
|
| Talkwalker | Talkwalker is a leading social listening and analytics platform desig… |
Paid Only
|
Moderate
|
| Trustpilot | Trustpilot is a leading online review platform that empowers business… |
Paid Only
|
Moderate
|
| Yext | Yext is a leading digital knowledge management platform that empowers… |
Paid Only
|
Moderate
|
Objectives
| Name | Description |
|---|---|
| Customer Satisfaction | Customer Satisfaction as a marketing objective focuses on understandi… |
| Engagement | Engagement in marketing refers to the interactions between a brand an… |
| Enhance Brand Reputation | Enhancing brand reputation involves cultivating a favorable perceptio… |
| Retention | Retention in marketing focuses on keeping existing customers engaged … |
| Trust and Loyalty | Trust and loyalty are crucial marketing objectives that underpin long… |
Demographics
| Name | Description |
|---|---|
| Entrepreneurs | Entrepreneurs are typically characterized by their innovation, risk-t… |
| Gen Z | Generation Z, born between 1997 and 2012, is a cohort characterized b… |
| Health and Fitness Enthusiasts | Health and Fitness Enthusiasts are a vibrant demographic, defined by … |
| LGBTQ+ Community | The LGBTQ+ community is a dynamic and diverse demographic group defin… |
| Millennials | Millennials, or Generation Y, are individuals born between 1981 and 1… |
Promotes
| Name | Description |
|---|---|
| App | The 'App' is a cutting-edge digital platform crafted to enhance user … |
| Brand | Brand represents the unique identity of a business, encompassing its … |
| Content | Content is a fundamental element of contemporary marketing, encompass… |
| Digital Product | A Digital Product refers to an intangible asset distributed in digita… |
| Mobile App | The mobile app is a dynamic digital tool that marketers utilize to ef… |
Sectors
| Name | Description |
|---|---|
| Arts and Entertainment | The Arts and Entertainment sector is a dynamic industry encompassing … |
| Communication | The Communication sector encompasses a broad array of services and te… |
| Education | The Education sector encompasses institutions such as schools, colleg… |
| Financial Services | The Financial Services sector is a vital part of the global economy, … |
| Food and Beverage | The Food and Beverage sector is a vital part of the global economy, e… |
Strategy
| Name | Description |
|---|---|
| Crisis Management Strategies | Handling a crisis involves quick, transparent communication to manage… |
| Customer Retention Strategies | Keeping customers loyal involves personalized communication, rewards,… |
| Data-Driven Marketing Strategies | Using data to guide marketing decisions helps target the right audien… |
| Digital Marketing Strategies | Using online channels to reach customers can boost your visibility an… |
| Product Marketing Strategies | Promoting a product involves highlighting its benefits, targeting the… |
Sub-strategy
| Name | Description |
|---|---|
| Reputation Management Strategy | Monitoring and influencing how your brand is perceived online and off… |
| Customer Feedback Strategy | Gathering and analyzing customer feedback to improve products, servic… |
| Customer Loyalty Strategy | Encouraging repeat business through rewards, excellent service, and p… |
| Customer Insights Strategy | Understanding customer behavior and preferences to tailor your market… |
| Data Analytics Strategy | Leveraging data to make informed business decisions, improve performa… |
Technologies
| Name | Description |
|---|---|
| Social Media Management |
Channel
| Name | Description |
|---|---|
| Social Media | Social media platforms let you connect with your audience, share cont… |
Sub-channel
| Name | Description |
|---|---|
| Market on one of the most popular social media platforms. Great for t… | |
| a visual-driven platform that's great for sharing photos and videos t… | |
| LinkedIn is the go-to platform for professional networking and market… | |
| Pinterest is a visual discovery and bookmarking tool perfect for show… | |
| Snapchat | Snapchat is a fun and dynamic social media platform where you can rea… |
Quick Facts
Channel
Social Media
Advertising Type
Social
Difficulty Level
Intermediate
Estimated Cost
Medium
Time to Impact
Short (Weeks)
Tags
B2B
B2C
Pros
- Flexibility: You can quickly adjust strategies based on real-time feedback.
- Insightful: Gain deep insights into customer needs and preferences straight from the source.
- Customer-Centric: Shows customers that you value their opinions and are responsive to their needs.
- Improvement: Continuous feedback helps in constantly improving your product or service.
- Reputation: Positive responsiveness can enhance your brand reputation.
- Retention: Happy customers are more likely to stay loyal and make repeat purchases.
- Cost-Effective: It can be a low-cost way to gather valuable information.
Cons
- Time-Consuming: Constant monitoring and adjustment require significant time and resources.
- Delayed Responses: There might be delays in addressing the feedback effectively.
- Overwhelming: Managing large volumes of feedback can be overwhelming.
- Negative Impact: Unresolved negative feedback can harm your brand image.
- Resource Intensive: Requires dedicated tools and potentially a team to manage.
- Bias Risk: Not all feedback may be representative of the broader customer base.
- Integration: Integrating feedback into existing strategies can be challenging.