Community
Connecting with audiences through communities builds trust, loyalty, and satisfaction. While it’s great for fostering engagement, it can be time-consuming and may not directly drive immediate sales. Ideal for nurturing long-term relationships.
Sub-channels
| Name | Description |
|---|---|
| Community Relations | Community Relations is all about building strong relationships with t… |
Related Tactics
| Name | Description | Difficulty | Cost |
|---|---|---|---|
| Analyse customer support interactions for recurring feedback themes | Understanding what customers frequently mention in support interactio… |
Intermediate
|
Medium
|
| Build a strong community around the niche market through engagement | Connect with like-minded individuals who share your passion. Best for… |
Intermediate
|
Medium
|
| Collect customer feedback to identify new tutorial topics | Getting feedback from your audience helps make your content more rele… |
Intermediate
|
Medium
|
| Conduct customer research to understand perceived value | Doing customer research to find out how they value your product or se… |
Intermediate
|
Medium
|
| Continuously refine tier benefits based on customer feedback and behaviour | Always tweak your tier benefits based on what customers are saying an… |
Intermediate
|
Medium
|
| Create a communication channel (e.g., private group) for ambassador engagement | Building a private group for ambassador engagement can boost loyalty … |
Intermediate
|
Medium
|
| Create a customer advisory board to involve loyal customers in product development | Creating a customer advisory board gives loyal customers a voice in y… |
Intermediate
|
Medium
|
| Create a dedicated feedback section on your website or app | Adding a dedicated feedback section to your website or app allows you… |
Intermediate
|
Medium
|
| Create ads with a strong local focus and community appeal | Ads focused on local communities can build a strong connection with t… |
Intermediate
|
Medium
|
| Create exclusive content or experiences for higher-tier members | Craft special content or host unique experiences for your premium mem… |
Intermediate
|
Medium
|
Related Tools
| Name | Description | Pricing | Ease of Use |
|---|---|---|---|
| Help Scout | Help Scout is a customer service platform designed to improve communi… |
Paid Only
from $20.00/mo
|
Moderate
|
| Hivebrite | Hivebrite is a comprehensive community management and engagement plat… |
Paid Only
|
Moderate
|
| HoneyBook | HoneyBook is an integrated business management platform designed to s… |
Paid Only
|
Moderate
|
| InMoment | InMoment is a leading customer experience management platform designe… |
Paid Only
|
Moderate
|
| InfluencerDB | InfluencerDB is a robust platform designed to streamline influencer m… |
Paid Only
|
Moderate
|
| Influitive | Influitive is a robust advocacy marketing platform designed to harnes… |
Paid Only
|
Moderate
|
| Instagram Business Tools | Instagram Business Tools by Meta is a comprehensive suite designed to… |
Paid Only
|
Moderate
|
| Intercom | Intercom is a versatile customer communications platform designed to … |
Paid Only
|
Moderate
|
| Kajabi | Kajabi is an all-in-one platform designed to empower marketing profes… |
Paid Only
from $149.00/mo
|
Moderate
|
| Khoros | Khoros is a robust digital marketing platform designed to enhance bra… |
Paid Only
|
Moderate
|
Quick Facts
Channel Type:
Marketing Channel
Pros
- Enhanced Engagement with your audience is more achievable due to direct interactions within the community.
- Builds Trust and loyalty faster, as community members tend to rely on peer reviews and experiences.
- Customer Satisfaction often increases as members feel they have a direct line to the brand.
- Effective for Niche Markets, as you can tailor your message to specific groups within the community.
- Real-Time Feedback is easily gathered, helping to improve products or services quickly.
- Cost-Effective, especially for small businesses, as many community-building platforms are free to use.
- Long-Term Relationships are fostered, leading to higher customer retention rates.
Cons
- Time-Consuming as building and maintaining a community requires constant engagement.
- Scaling Issues can arise once the community grows beyond a certain size.
- Management Crises might occur due to negative interactions or conflicts within the community.
- Difficult KPI Measurement because engagement and loyalty are harder to quantify.
- Resource Intensive needing dedicated staff to manage the community effectively.
- Not the Best for Immediate Sales as relationship-building focuses more on long-term gains.
- Risk of Negative PR if the community turns against the brand or there is a miscommunication.